Team
Meet our team
Annette
Chief Executive Officer
With over 40 years of experience in education, I have dedicated my life to empowering others through knowledge, care, and support. As a qualified teacher with a background in psychology, I spent decades specialising in working with children living with disabilities and special needs, tailoring individualised strategies to help them thrive. My calm and quiet approach, combined with meticulous attention to detail, has allowed me to build safe, nurturing environments where both emotional well-being and academic success were priorities.
Today, I bring this wealth of experience to my role as the CEO of MAZE CARE. While my primary focus is now on leadership, the values and skills I cultivated throughout my career remain central to everything I do. I guide my team with empathy, precision, and a commitment to excellence, ensuring that every participant receives the care and support they need to achieve their goals.
In leading MAZE CARE, I draw on my deep understanding of the unique challenges faced by individuals living with disabilities. My experience in inclusive education and psychology informs the development of person-centered approaches that uphold dignity and foster independence. I am proud to lead a service that not only provides essential care but also empowers participants to navigate life with confidence and clarity.
I remain steadfast in my belief that true leadership is about serving others—whether it’s students in a classroom or NDIS participants and their families—ensuring they have the tools, resources, and support to live meaningful and fulfilling lives.
Leading with experience, compassion, and a vision for empowering lives.
Natalie
FOUNDER & DIRECTOR
I am the owner and founder of MAZE CARE, bringing almost twenty five years of industry experience. My perspective on the NDIS is uniquely enriched by both my professional background and personal experience as an NDIS participant.
For over six years, I dedicated myself as a full-time caregiver for a family member, giving me a deeper understanding of various aspects of living with a disability. Before starting MAZE CARE, I served as a Local Area Coordinator at the NDIS Partner in the Community—Mission Australia.
I also offer expertise in providing various NDIS services, including Plan Management and a range of Core Supports. I possess vast knowledge and understanding of relevant legislated acts and requirements, as well as an understanding of mental health, housing, and other interconnected systems.
I am known for my kindness and empathy, with a keen sense of understanding given my background and experience. I work effectively with people from diverse cultural and linguistic backgrounds and am renowned for my ability to build trust and rapport with participants and stakeholders.
My commitment to excellence drives me to deliver exceptional results, ensuring that every individual I support receives the highest quality of care and service. I am passionate about making a positive impact and empowering NDIS participants to achieve their goals and live fulfilling lives.
I bring to you expertise, empathy, and a heart for service to make a difference.
Janisha
Support Coordinator
I am a qualified professional in community service and aging support, with expertise in NDIS fundamentals, support coordination, trauma care, and crisis support. As a Support Coordinator at MAZE CARE, I play a key role in assisting NDIS participants in navigating their plans, connecting with essential services, and achieving their individual goals.
I ensure compliance with regulations while developing and managing personalised support plans that facilitate access to quality, person-centred services. My strong organisational skills and attention to detail are key assets in working closely with participants, their families, and service providers to tailor supports to individual needs, promoting independence and an enhanced quality of life.
With a strong background in crisis response and trauma-informed care, I am well-equipped to support individuals facing complex challenges. I approach crisis situations with calm professionalism and a solution-focused mindset, ensuring timely interventions and the coordination of appropriate supports.
I stay informed of local policies and service availability to provide participants with the most effective and culturally responsive support. I collaborate with allied health professionals, housing providers, and community organisations to facilitate seamless service delivery. As a trusted point of contact, I advocate for participants, empowering them to make informed decisions and maximise the benefits of their NDIS plans.
Through compassionate and proactive support coordination, I contribute to MAZE CARE’s mission of delivering safe, responsive, and person-centred services that empower individuals to live fulfilling lives.
Bridging care with expertise, compassion, and a commitment to empowering lives.
Michael
Support Coordinator Admin
I am an experienced Support Coordination Administrator at MAZE CARE, providing essential operational and administrative support that underpins the effective delivery of participant‑centred services. My role strengthens the support coordination function by ensuring systems, processes, and documentation are accurate, compliant, and aligned with NDIS requirements, enabling Support Coordinators to focus on achieving meaningful outcomes with participants.
I manage participant records, service agreements, intake processes, and ongoing documentation with a strong commitment to accuracy, confidentiality, and adherence to NDIS Practice Standards and organisational policies. Working across multiple platforms, I ensure information is current, securely maintained, and accessible to the team to support seamless service delivery.
In my day‑to‑day work, I liaise with participants, families, nominees, service providers, and external stakeholders to facilitate clear communication and coordinated support. I prioritise timely responses, structured processes, and a consistent participant experience that reflects respect, professionalism, and an understanding of choice and control.
My strengths lie in organisation, reliability, and a proactive approach to problem‑solving. I recognise the importance of efficient behind‑the‑scenes operations in reducing delays, preventing confusion, and supporting participants to navigate their NDIS journey with confidence. By maintaining high‑quality administrative systems and supporting the team with daily operational tasks, I contribute to smoother workflows and improved participant outcomes.
Through dedicated administrative support, I help uphold MAZE CARE’s commitment to delivering safe, responsive, and person‑centred services that empower individuals to achieve their goals and live fulfilling lives.
Enhancing quality care through organised systems, thoughtful communication, and a commitment to meaningful impact.
Subham
Support Coordinator
I am a dedicated professional in support coordination, committed to empowering NDIS participants to build independence, dignity, and meaningful choice through personalised and culturally responsive support. As a Support Coordinator at MAZE CARE, I work closely with participants to help them understand their NDIS plans, connect with appropriate services, and translate their goals into practical, achievable actions.
I take a thoughtful and relational approach, prioritising trust, respect, and genuine collaboration. My experience as an international student, combined with my background in diverse community settings, enables me to engage effectively with people from a wide range of cultural and social backgrounds. I value each person’s story and ensure they remain central to every decision about their supports.
In my role, I coordinate services, advocate when required, and simplify complex processes so participants feel confident navigating the NDIS. I am committed to ensuring supports are well‑organised, timely, and aligned with each individual’s needs and aspirations. Being part of a team that upholds compassion, integrity, and empowerment is something I deeply value, and I am passionate about walking alongside participants as they work toward the life they envision.
Beyond my day‑to‑day work, I actively pursue ongoing personal and professional development to strengthen the support I provide. I engage in learning around mental health, community wellbeing, and person‑centred practice, and I regularly reflect on my interactions to enhance my communication and relationship‑building skills. This commitment to growth allows me to bring empathy, patience, and a strengths‑based mindset to every participant and family I support.
Advocating with clarity, supporting with compassion, and empowering
every step forward.