Treatment of personal information

 With respect to any personal information we keep on record, we take reasonable steps to:

• Ensure that the information, if used, is accurate, complete, and up to date.
• Protect it from misuse, loss or unauthorised access or disclosure.
• Provide you with access to the information if we still use it.

 

Collecting information from website visitors

 As a general rule the collection of information will be necessary for us to provide a service. The purposes for which we will generally collect and use your personal information will include:

• Considering referrals made to us providing a service.
• Performing our administrative operations, including accounting, record keeping, archiving and staff training.
• Managing our rights and obligations in relation to external payment systems.
• Conducting market or customer satisfaction research.
• (Unless otherwise instructed) telling clients about products and services that we believe may be of interest to them.

The types of personal information we collect generally include your name, address, telephone number, email address.

MAZE CARE will only record your email address if you send us a message or provide it upon contact. This information will only be used for the purpose for which you have provided it and will not be added to a mailing list. We will not use your email address for any other purpose and will not disclose it without your consent.

 

Disclosure of Information

MAZE CARE does not provide links or pass online referrals to third party sites. We may disclose necessary information to related agents or contractors who provide services to us in connection with the provision of products or services to clients. In dealing with these agents or contractors we enter into agreements to ensure that information we disclose to them is only used for the specific purpose for which it is disclosed to them. At all times, the information remains the property of MAZE CARE
Subject to what is permitted by law, the types of third parties we may disclose your personal information to include:

• External providers whom we engage to carry out our services. These may include community and mainstream services, housing services, core service providers, accommodation providers, allied therapy services, nursing services, education and employment services.
• Other organisations with whom we have alliances or arrangements for the purpose of promoting our respective services.
• Any person to the extent necessary, in our view, in order to carry out any instruction given to us.

 

Storage & Security of Personal Information

MAZE CARE takes all reasonable steps to ensure the security of our system. We maintain strict procedures and standards and take all reasonable care to prevent unauthorised access to, and modification and disclosure of, personal information. If we no longer need your information, we will destroy it.

MAZE CARE will not be held responsible for events arising from unauthorised access of your personal information.

 

Access to personal information

Individuals may request access to their personal information that is held by us, by writing to the Director or CEO, MAZE CARE, PO Box 2508, Ellenbrook, WA, 6069, Australia or email admin@mazecare.com.au

Under certain circumstances, we may not be able to provide access. Such circumstances include situations where:

• It would have an unreasonable impact on the privacy of other individuals.
• The information relates to legal proceedings with the individual.
• We are prevented by law from disclosing the information or providing access would prejudice certain investigations.

 

Complaints

If an individual believes that the privacy of their personal information is not being adequately protected, he or she may contact the CEO, MAZE CARE, on the details below.

Email: admin@mazecare.com.au
Post: PO Box 2508, Ellenbrook, WA, 6069, Australia

We will respond as soon as possible to the complainant and inform him or her who is responsible for investigating the matter. If we are unable to resolve the matter within 14 days, we will contact the complainant and inform him or her of the progress and status of the complaint and when we expect the matter to be resolved.